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Staff pull together during excessively long hot summer…

Edgar’s Water is certainly experiencing a record breaking summer with demands from thirsty customers higher than ever, and it doesn’t seem set to end yet!

It’s been several weeks of unprecedented weather – a summer we live for in the water industry but we are fully aware of the pressures it has put on the business!  Edgar’s distribution and customer service teams have been working incredibly hard in an effort to keep customers stocked with water in this unusually long spell of scorching hot weather in what can only be described as a herculean effort!   Employees across all departments have turned their hands to help in the bottling plant and get out on the road delivering water!  Even the MD has been working night shifts!  The bottling plant has been operating round the clock exceeding targets on a daily basis and has broken bottle output records on numerous occasions!

But it doesn’t stop at the Bottling Plant!  Edgar’s watermen have shown true physical and mental resilience as they are out in temperatures on some days of over 35c,  particularly in London, and driving in vans that are not equipped with air-conditioning!  Staff really have, and still are, pulling out all the stops to ensure customers receive their water delivery!

Edgar’s Customer Service Teams are also stretched to the max but are remaining very cool under some very pressured conditions as they handle the highest volume of calls ever received on a daily basis in the history of the company!

And it is always so good to get positive feedback from customers and really boosts morale amongst staff when they are working their fingers to the bone..

“I just wanted to say a big thank you for getting our extra water out so quickly at a time when you must be totally overwhelmed with similar requests. It’s in sharp contrast to trying to get an engineer out to my expensive Miele fridge freezer where I’m having to wait two weeks! Great service and thanks again.” Judy – Pan Logic

As Britain bakes in one of the warmest summers on record, long-range forecasters are suggesting that we will experience extreme temperatures again (after the recent spell of lower temperatures) which are set to last for August and possibly beyond,

It is great to know that our customers are taking hydration very seriously, it is paramount to keep drinking water during hot spells in order to prevent poor performance and illness.

 



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