Delivering extra water during a heatwave!
“I just wanted to say a big thank you for getting our extra water out so quickly at a time when you must be totally overwhelmed with similar requests. It’s in sharp contrast to trying to get an engineer out to my expensive Miele fridge freezer where I’m having to wait two weeks! Great service and thanks again”
Judy, Pan Logic
Excellent Customer Service
“I am e-mailing to say how extremely helpful, pleasant and efficient your representative Tasha was this morning with our Water Cooler. She came to sanitise our cooler, we had been waiting for a new machine as it was frozen, and upon investigation she returned to the depot and replaced our machine. Excellent customer service”
Penny Walker, Office Manager, Reflex Event Management
Water delivery with a smile
This is just a quick message to say how nice your delivery driver is, whenever he comes into our offices he always has a smile and something nice to say, he is extremely polite and is an absolute credit to your company, when he comes in his attitude and general happiness spreads as he makes everyone else feel happy by just being him. I just wanted you to know this as people are all too quick to point out negatives but not so quick to point out the positives in companies and he is definitely a positive for your company.
Ben Jeffrey, Rainbow Office Supplies
Waterman is a credit to the company
“I have just taken a call from Mark at Gads Hill School regarding our driver, Daniel. Mark said he said he had no water and sent a text to Daniel who said he would deliver within 20 minutes. He said Daniel was a credit to the company and we should have more people like him, he also added that it was brilliant customer service from Daniel, not just on this occasion but on many deliveries previously. The customer was absolutely over the moon with the service and couldn’t thank Daniel enough”
Edgar’s Water, Customer Services
Quick response from customer service
Just wanted to pass a note onto you for your amazing customer service, quickest response from any company we have used.
Tom Akehurst, Senior Ops Agent, LGW-LGW, DHL International (UK) Ltd
No complaints from our waterman
I received the requested amount of bottled water, thank you so much. I must say the driver was super nice plus although our lift is not working he did not complain at all!
Sylwia, Receptionist, Wasabi Co Ltd
Paperless invoicing prize draw winner
I would just like to thank you for the marvellous luxury fruit hamper I received Wednesday after being advised that I had won it for agreeing to paperless invoicing. It was a lovely hamper enjoyed by everyone in our little office! Please forward my thanks to those responsible. Wishing you all a lovely weekend. Kindest regards,
Edgar’s Water supply temporary water coolers to our construction sites, service is fast and efficient and the process is very straight forward – I would definitely recommend them to others! Kind regards,
Joanne Parish – Project Administrator, Modus London
Edgar’s Christmas tree installation by Santa and Elf!
Hi Cherie, The Christmas tree looks FAB!! Thank you so much, great team of Santa and Elf. Thank you for sorting. Best regards and in case I don’t have another chance, MERRY CHRISTMAS to you and the team and all the best for 2018!!
Concha Quirós, Office & Knowledge Management, London
Hi Laila, Apologies for the timing in sending this email but I wanted to thank you for your help sorting out the contract and arranging the delivery in such a short time. I am very satisfied with the service you have provided. May I please ask you one more favour? I would like a obtain a delivery schedule for Oct/Nov/Dec and also increase the number of bottles to 10 please. Sorry I keep increasing them, I wasn’t sure about the consumption and we have already run out of the 6 bottles I ordered last week.
Sophie Harris, Accounting Manager Europe, dataxu
A gesture of kindness
I just wanted to say a huge thank you to one of your drivers who came to my rescue when I had a flat tyre on the M20 yesterday. A true gentleman whose actions meant that I got to tuck my kids into bed rather than being stranded at the side of the motorway. I didn’t catch his name but please extend my heartfelt thanks.